Many persons who begin using their first web hosting account, or switch companies, often have queries with regard to how given procedures are performed or experience problems when setting up different things such as e-mails, website settings, etc. This is the reason why, some hosting providers have prepared documentation with standard questions and problems so as to help their customers get information swiftly and seamlessly. Consequently, the client service staff representatives can devote more time to real issues that given clients may be facing, as the solution for the smaller things will be available online and customers can easily handle them without having to touch base with the technical support staff. Having exhaustive documentation is rather important, especially for new users with no prior experience at all, because the web hosting service entails a plethora of features and many people can become puzzled about what to do. A good information repository can both help you carry out the procedures that you need and become aware of how the web hosting service functions in general.
Extensive Online Documentation in Website Hosting
If you’ve purchased your very first website hosting account through our company or have migrated your website over to us, you will get accustomed to our platform and our created-developed Hepsia hosting Control Panel very quickly as we have compiled a substantial online knowledge base where you can find all the information that you could ever need – both general info about the service as a whole and more concrete info about the separate functions that you can use and the obstacles that you could experience. The articles themselves are located in 2 places. The whole article list is accessible through the Help section of the Control Panel. You can find articles that are dedicated to the different features in each and every section of the Control Panel as well. You can learn how to do practically everything, from enabling an .htaccess file to managing an electronic mailing list, and all the articles include thorough guides, so you’ll never become baffled due to an ambiguous text. Needless to say, in case you chance upon a more specific obstacle and you can’t find anything about it in our knowledge base, you can contact our client care staff members 24/7.
Extensive Online Documentation in Semi-dedicated Hosting
The Help section of the Hepsia hosting Control Panel, which comes with our Linux semi-dedicated hosting services, will permit you to access the exhaustive online support documentation that we have compiled for you. The articles feature general info on our hosting services, informative tutorials about the different functions that you can access, along with troubleshooting guidelines that can help you repair common issues that you could face. The topics that we have covered include more or less everything, from simple things such as how to host a new domain in the account, to more complex ones such as which SSH commands are allowed on the semi-dedicated servers. Relevant articles about the features of a given Control Panel section will always be available in the right corner of the page that you’re on, whilst the entire article archive is accessible through the dedicated Help section.