Being able to get in touch with your website hosting supplier when you have any sort of questions or encounter any troubles is quite important and how quickly they'll answer and react is usually essential, in particular when your site is business-oriented, as more downtime can often mean losing potential clients. The support options are, in addition one way to distinguish genuine suppliers from resellers. The latter typically answer only to e-mail messages or support tickets and you will need to wait for a day or even more so as to get a response. If your trouble requires a couple of replies, you will end up losing days in order to get a simple problem fixed. With an authentic and trustworthy hosting supplier, you should be able to contact the support anytime and receive a quick reply whatever the issue or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Website Hosting
The customer and tech support services for our website hosting
packages are twenty-four-seven, so you can forget about waiting for several days in order to receive assistance. If you are not our client yet, you can call us, chat with a representative or send an e-mail. In case you do have an account, you'll be able to open a support ticket on top of the other three options for contact. You're able to choose the most appropriate way to contact us based on where you are or what hardware you are using. We're able to help you for more or less any webhosting-related query that you have or problem that you can encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in such a case the maximum response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server
that you select, you can take advantage of our 24/7 support services even on official holidays. All of your web sites will be available at all times and so will we. With many different contact options, you can choose the easiest way to get in touch with us and learn more about our solutions in case you do not have an account yet, or ask for support if you are already one of our customers. You're able to give us a call, start a chat with a live representative, send an e-mail message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options have 1-hour answer time guarantee, even though it hardly ever takes more than 20 minutes to receive assistance regardless of the complexity of the problem. Using our customer and tech support services, we will be there for you every time you need us, not several days after that.
24/7 Customer Support in VPS Hosting
When using our Linux VPS hosting
, you will never need to wait for more than an hour in order to get help for any kind of situation that you may have regarding the server or the software which comes pre-installed with it. We warrant this short response time for all the tickets which you open from your billing Control Panel or e-mail messages that you send to our tech support crew. Furthermore, we have local telephone numbers in several countries worldwide plus a live chat service where we can help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 via the various means of communication, so no matter what your question or problem is, there will always be somebody to help you out right away. In the event that you need assistance with third-party software, that you cannot deploy or which gives you problems, you'll be able to take full advantage of the Managed Services upgrade package that we supply for all the VPS plans.
24/7 Customer Support in Dedicated Web Hosting
If you aquire a dedicated server
from our company, you're able to contact us at any time using various channels and the max time that you will need to wait for an answer is up to 1 hour, so you can forget about waiting a whole day. Our customer and technical support service is online 24/7 no matter if it's a holiday or a weekend and we can support you with anything related to the applications that are pre-installed on your server. To get in touch with us about a technical issue, you'll be able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an e-mail. If you have any general questions or you'd like to know more about our services before you order, you may also employ our live chat or you could call one of the local telephone numbers that we have in different countries worldwide. When you'd like to receive support for third-party software that you cannot set up or manage effectively, you will be able to add the Managed Services upgrade to your package and our system administrators will assist you.