There are different ways to contact the web hosting company whose services you are using, but the one that you will always find regardless of which company you opt for is a trouble ticket system. It is the easiest medium of correspondence for different reasons. In the event that no customer care team representative is available at the moment and they’re all busy, a phone call may not be responded to, but a ticket will invariably be received. In addition, you can copy and paste extensive pieces of information without the need to worry about spelling mistakes, and if a specific issue requires more time to be fixed or a number of responses must be exchanged, all the information will be in the same location, so each party can always see the steps taken by the other one. The disadvantage of using tickets to contact your hosting company is that they are usually separate from the hosting platform, which goes to say that if you need to provide information or to follow directions, you’ll need to use no less than 2 separate admin interfaces and this number may rise if you want to manage multiple domains. Moreover, many hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while awaiting a reply.