There are different ways to contact the web hosting company whose services you are using, but the one that you will always find regardless of which company you opt for is a trouble ticket system. It is the easiest medium of correspondence for different reasons. In the event that no customer care team representative is available at the moment and they’re all busy, a phone call may not be responded to, but a ticket will invariably be received. In addition, you can copy and paste extensive pieces of information without the need to worry about spelling mistakes, and if a specific issue requires more time to be fixed or a number of responses must be exchanged, all the information will be in the same location, so each party can always see the steps taken by the other one. The disadvantage of using tickets to contact your hosting company is that they are usually separate from the hosting platform, which goes to say that if you need to provide information or to follow directions, you’ll need to use no less than 2 separate admin interfaces and this number may rise if you want to manage multiple domains. Moreover, many hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while awaiting a reply.
Integrated Ticketing System in Website Hosting
With a website hosting from us, you won’t ever have to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket while browsing your website files or editing various account settings. The ticketing system is being closely monitored 24x7x365 by our support engineers and the ticket response time is no more than one hour, but it rarely takes more than 20 minutes to get support. In contrast with other hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you like and ask for info with regard to any billing or technical issue. Plus, you can read a number of articles, which will help you fix the most commonly met complications on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we use is integrated into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting services, which implies that you will not need another platform to touch base with our tech support staff – you can do that on the spot in the event that you come across a problem. Posting a new ticket takes several clicks of the mouse and tracking down an older one is equally simple. Using our intelligent search functionality, you can swiftly find any ticket that you have opened in the past. You can post a ticket at any given point in time since our help desk support team representatives are available around the clock and respond in less than sixty minutes, although it rarely takes that much to get an answer. With Hepsia, you’ll have everything in a single place and you can forget about needing to go through 2 or more platforms to fix a simple issue.