A live chat is among the many ways of communication provided by some web hosting companies as part of their support service. Depending on the company, the chat is used for billing, pre-sales and/or technical support. This method of communication is faster compared to a support ticket and it makes it much more unlikely to misspell or misunderstand something compared to a phone call with an agent. Furthermore, if the trouble that you experience needs some time to be investigated and taken care of, you can do something else meanwhile instead of just waiting, like you would have to do when you call. Also, you can use a live chat support service totally free as long as you have Internet accessibility even when your hosting provider is based in a different country and they do not have a local phone number you can call.
Live Chat Support in Website Hosting
As a part of the support services that we supply for all our Linux website hosting services, you will find live chat support which is available 24/7, even on holidays. You are able to get in touch with us regardless if you already own an account or not, considering that we will assist you with nearly anything, ranging from supplying you with general information regarding our services if you aren't our client yet and you're interested in purchasing one of the plans, to helping you with installing an email account in an email client. A part of the issues are more complicated and time-consuming, so you'll have to employ the ticketing system which is incorporated into our Hepsia web hosting Control Panel, but we can save you time and help you in real time on the live chat for various things.
Live Chat Support in Semi-dedicated Hosting
We have live chat support that is designed for all of our future and present customers. If you are searching for a new website hosting account, you will be able to chat in real time to one of our representatives and get more details about our Linux semi-dedicated hosting services so that you can pick the best plan for your sites. In the event that you already own an account with us, we'll be able to support you in a timely manner with billing, general and 1st level technicalmatters. Although in some instances you'll have to open a support ticket because there're situations that can't be resolved on the live chat, we can help you with numerous standard jobs, such as setting up an e-mail account in an e-mail client or redirecting one domain to another. As a result, you will get prompt support and you'll save a long time.