If you ever have any enquiries related to your hosting plan or you face a problem with your websites, you will need to touch base with the respective web hosting provider’s help desk support team. It may not make a difference how fast they’ll reply if you’ve got a generic question, but a problem such as a misapplied web app update, for example, may result in your site becoming broken or invisible online. And the longer you wait for the support team to help you, the longer the site will be offline. If you offer goods or services online, any outage will affect your website disruptively and you can lose current or prospective visitors. A lot of web hosting providers, chiefly resellers, respond to tickets and emails within 24 hours, but in the online world this is far too long, as clients will scarcely ever revisit a website that isn’t functioning correctly over prolonged periods of time.
One-Hour Response Guarantee in Website Hosting
In case you’re using any of our Linux website hosting services and you have a question or encounter a problem, you can touch base with us 24x7x365 by opening a technical support ticket or by sending an e-mail and we guarantee that you will receive a response in less than sixty minutes. If the issue can be resolved, we will do it before we respond, whilst if there’s something that you need to do on your end, we will provide you with all the needed details – what settings to check, what possible solutions to try, and so on. Usually, you’ll obtain an answer within less than thirty minutes, which implies that waiting for hours on end or even for more than one day to receive support is something out of the question. Our sixty-minute reply time guarantee is valid for any enquiry that you might have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from our company, you can take full advantage of our ultra-fast support services. You’ll receive an answer to any ticket submitted from the hosting Control Panel or email sent to our client and tech support team in no more than an hour. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. Often, it takes far less time to explore and eliminate a problem. We will give you more info if the solution entails something that has to be done on your end. In case you touch base with us during weekends or official holidays, the response time will be the same and due to the fact that our support staff is available to you 7 days a week, you will get prompt assistance for virtually any technical, general or billing issue no matter what time it is.