You can find plenty of website hosting suppliers on the market today, still most of them are resellers who have minimal resources, particularly in terms of support. One way to distinguish them is the option to reach the company over the phone. The type of support that you can have via this method of communication will vary based on the service provider - several of them offer experienced telephone support, many others offer common and customer support only since some matters are more time-consuming and it is far easier to be resolved with a support ticket, especially if the issue has to be escalated. Nonetheless, it is good to know that you can always get in touch with your web hosting supplier because there're many small-scale issues which can be taken care of effectively and in a timely manner through a phone call, not mentioning that you can get more information for the services even before you become a client.
Phone Support in Website Hosting
We know that having the option to consult with a live representative is very important, so we have three support lines around the globe (USA, UK and Australia) and you can get in touch with us on the phone for 14 hours every day. In case you consider acquiring one of our Linux website hosting services
, for example, you're able to give us a call and find more about our services prior to ordering so as to make sure that we meet all the system requirements for your websites. After the purchase, you will be able to get in touch with us about any kind of sales and / or billing issues you may have, or get any kind of general or basic technical information you need. We have aimed to find the optimal balance between phone and ticket support, so for solely technical issues you can use our ticketing system, which will help you keep track of the communication along with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
We provide live telephone support 14 hrs per day as part of the support services for every single semi-dedicated server
package that we provide. Due to the fact that some issues are more complex and time-consuming, you'll need to open a support ticket in case you come across such a problem, still for all of your billing, general or minor tech issues you can always phone us and we'll help you quickly in order to save you the time you'll need to spend on creating a support ticket. Even if you do not have an account yet, you're able to find out whether you can host your websites on our leading-edge cloud platform or you will be able to receive any other general info on our semi-dedicated services. We now have local numbers in the United States of America, Great Britain and Australia plus an international number, which means that you are able to call the one which is nearer to where you live.