Tech Support Channels
A 1–Hour Response Guarantee
We offer a 1–hour response warranty for every trouble ticket or email that you send to our client care team. We’ll rapidly respond to all the general enquiries and forward the case to our system administrators if additional assistance is required. If you order the Admin Services package, we will carry out any of the included server administration services at a time that has been discussed with you in advance.
A Premium Support Service
We’ll be at your disposal 24–7 to reply to any questions that you may have related to our Web Control Panel or any of the apps that we have pre–installed on your behalf on the server. If you also require assistance with server management procedures, you can check out our Admin Services package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and software installation services
A User–Friendly Help Section
We have equipped our Web Control Panel with a detailed knowledge base, which offers comprehensive explanations of its features and functions. Also, we have created detailed video tutorials that will further disclose to you how to perform a specific task or troubleshoot a regularly experienced issue. All the how–to articles and the tutorial video clips are easily accessible from each Web Control Panel section via the Videos and Help buttons located in the upper right corner.