1 hour ticket response
We are devoted to offering a swift and proper reply to every client support ticket posted by a customer. Our seasoned client care team representatives will examine your question and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all trouble tickets. Actually, the average client support ticket response time has proved to be 20 minutes.
A First–Rate Customer Service
Our customer service technicians have broad experience in the Linux website hosting services field and are professional enough to come up with a prompt answer to your problem. If, however, the matter at hand is not within the competence of a support technician, the customer support ticket will be forwarded to a programmer or system administrator for further assistance.
An Intuitive Help Section
Included in the Web Control Panel is an easy–to–navigate Help Center section, which offers you various sources of information. You can search through a frequently updated knowledge base featuring web hosting account administration articles and website administration articles, check the step–by–step video tutorials or take a glance at the F.A.Q. repository.