Support and Help Channels
A 1–hour Ticket Reply Warranty
Each ticket that you send to the tech support Department will be replied to within up to 60 minutes. The general questions shall be solved as quickly as possible. Yet, if the support inquiry you have submitted calls for assistance from a qualified administrator, we will address the ticket to him and will inform you about the hold–off.
Qualified Technical Support Service
We will offer you round the clock tech help through a turbo–fast ticketing platform incorporated into your Control Panel. You can e mail us at any time about any of the software packages that come installed in advance on the virtual server, this includes the chosen Linux OS version, the server management panel and our in–house created Web Control Panel.
An Intuitive Help Zone
In the Web Control Panel that is offered free of charge along with your virtual server, you’ll find an informative Help zone, containing everything you should learn about organizing your sites and software packages. We have included a wide range of how to reports and video tutorials that demonstrate the important site management responsibilities in an easy to comprehend manner.