A 99.9% Server Uptime
Our website hosting platform is based on a stable, top–drawer hardware architecture and a strongly customized Linux distribution. Thus, no matter what your web site is, or how many visitors you’ve got, or even if there is a DoS assault, our physical servers will stay up and your websites will stay online.
All Linux website hosting services plans offer a 99.9% server uptime guarantee. And no matter which datacenter you choose, our guarantee remains the same.
A 99.9% Network Uptime
In order to supply a premium web hosting service, you can scarcely count on the default network configuration in a datacenter. We’ve set up our own custom network in order to ensure an extra–fast connection speed with the outside world.
And thanks to this, no matter which data center facilities you choose: our US datacenter, our UK datacenter, in our datacenter FI, in our East Europe datacenter or our AU datacenter, you can enjoy an assured 99.9% network uptime. And this uptime guarantee is valid for all web hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, if it is your money on the line, you cannot feel really secure. This is why, with each of our cloud hosting packages we offer a 30–day money–back guarantee. In the event that you don’t feel satisfied with our service or if you want to use a bit more powerful hosting solution, such as a Linux VPS hosting or a dedicated web hosting – you will get your money back in full, without any hidden fees or refund charges.
24/7 Technical Support
We’ve conscientiously picked each single member of our 24x7 support department to make certain that we can offer the best possible customer service you can get. Each one of our support engineers has several years of experience dealing with web hosting accounts behind his back, therefore they know very well what they are doing. Besides, they are available to you 24–7 – you can reach them whenever you want and they will reply to you as quickly as possible.
Their average ticket response time is less than twenty minutes, whilst with other web hosting suppliers you are forced to wait around for days. And we offer a 1–hour response time guarantee. Irrespective of what happens, your queries will be answered in less than an hour.